Refund Policy

At PlanetSolution.in, we are committed to ensuring your satisfaction with our broadband plans and services. If for any reason you are not entirely satisfied with your purchase, we offer a refund within a 3-7 day window from the date of purchase. Please read the following policy to understand the terms and conditions governing our refund process:

1. Eligibility for Refund:

• Refunds are applicable only for broadband plans and services purchased directly through PlanetSolution.in. Purchases made through third-party vendors are subject to their respective refund policies.
• To be eligible for a refund, you must submit a refund request within 3-7 days from the date of purchase. Refund requests made after this period will not be considered.

2. Valid Reasons for Refund:

• Service Unavailability: If you are unable to access our broadband services due to technical issues from our end and we are unable to resolve them within a reasonable timeframe.
• Dissatisfaction: If you are dissatisfied with the quality of our services within the first 3-7 days of purchase, provided that the dissatisfaction is not due to misuse or abuse of the service.

3. Refund Process:

• To request a refund, please contact our customer support team at contact@planetsolution.in or +91 6261 317 758 within the specified refund period. You will be required to provide details of your purchase and the reason for your refund request.
• Our customer support team will review your request and may ask for additional information or clarification if needed.
• If your refund request is approved, we will process the refund within 7 days of approval. The refund will be issued to the original payment method used for the purchase.

4. Non-Refundable Items:

• Installation Fees: Any installation fees or charges incurred during the setup of your broadband service are non-refundable.
• Data Usage Charges: Refunds will not be provided for data usage charges incurred during your subscription period.

5. Dispute Resolution:

• In the event of a dispute regarding a refund, both parties agree to negotiate in good faith to reach a mutually acceptable resolution.
• If a resolution cannot be reached through negotiation, either party may seek legal recourse as permitted by law.

6. Changes to Refund Policy:

• PlanetSolution.in reserves the right to modify or update this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.

By purchasing our broadband plans and services, you agree to abide by the terms and conditions outlined in this refund policy. If you have any questions or concerns regarding our refund policy, please contact us at contact@planetsolution.in or +91 6261 317 758.